Privacy Policy

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Data Privacy & Protection Policy

Last Updated: April 29, 2026

1. Scope and Commitment

At www.fortuneplaycasino.org (referred to as the “Casino,” “Site,” or “our platform”), we prioritize the confidentiality and security of your personal information. This Privacy Policy details the methods by which we alongside our affiliated entities gather, manage, and protect your data. Our practices are designed to align with international standards, including the General Data Protection Regulation (GDPR) and the Personal Information Protection and Electronic Documents Act (PIPEDA).

Age Requirement

Our services are strictly reserved for individuals aged 18 and older. We do not intentionally gather data from minors. If we discover that a person under the legal age has provided personal details, we will take immediate action to purge that information in accordance with applicable laws.

2. Ownership and Governance

The platform www.fortuneplaycasino.org is owned and operated by Novatrix SRL, a company established under the laws of Costa Rica (Company Registration No. 3-102-893958).

  • Registered Address: Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Ávila Camacho School, Costa Rica.

  • Data Controller: Novatrix SRL serves as the Data Controller, determining the “why” and “how” of your data processing.

  • Data Protection Officer (DPO): We have appointed a dedicated DPO to oversee privacy compliance. For any inquiries regarding your rights or this policy, please contact [email protected].

3. Data Categories We Process

To facilitate a secure and fair gaming experience, we collect the following:

  • Identity Information: Legal name, username, date of birth, gender, and nationality.

  • Contact Details: Email, phone number, and residential address (including verification documents).

  • Financial Records: Bank details, transaction history, and “Source of Wealth” documentation for AML compliance.

  • Gaming Activity: History of wagers, wins/losses, game preferences, and responsible gaming settings.

  • Technical Logs: IP addresses, device identifiers, browser types, and geolocation data.

  • Preferences: Records of your marketing choices and interactions with our support teams.

4. Purpose and Legal Foundations

We process your information based on the following legal pillars:

  • Contractual Necessity: Setting up your account, processing payouts, and providing customer support.

  • Statutory Obligations: Fulfilling Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.

  • Legitimate Interest: Preventing fraud, ensuring platform security, and refining our user experience.

  • Consent: Sending you personalized promotional offers (which you can opt out of at any time).

5. Information Sharing and Disclosure

We do not sell your data. However, we may share it with verified partners to facilitate our services:

  • Game Studios: To provide high-quality gaming content.

  • Payment Gateways: To process your deposits and withdrawals securely.

  • Compliance Services: Third-party tools for identity, age, and fraud verification.

  • Regulators: When required by law to report activity or respond to legal mandates.

6. Retention and International Transfers

Data Storage

Your data is kept only for as long as necessary. Due to global AML regulations, we are legally mandated to retain your records for at least five years after you close your account. Requests for data erasure during this period cannot be fulfilled.

Global Transfers

If your data is processed outside the European Economic Area (EEA), we utilize Standard Contractual Clauses (SCCs) and only work with jurisdictions that meet high data protection standards.

7. Your Rights and Security

Digital Sovereignty

Under GDPR and PIPEDA, you have the right to:

  • Access and request a copy of your data.

  • Correct inaccurate or outdated information.

  • Withdraw consent for non-essential data use.

  • Object to or restrict specific processing activities.

Protective Measures

Your account is shielded by your unique ID and password. We strongly recommend enabling Two-Factor Authentication (2FA). We utilize encrypted servers and strict administrative controls to prevent unauthorized access or accidental loss of your information.

8. Updates and Contact

We may periodically update this policy to reflect changes in technology or law. We encourage you to review it periodically to stay informed.

For assistance, please reach out to:

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